Quotatis | Heat Pump Advice

Questions to ask your heat pump installer


Heat pumps are a fantastic renewable technology and with the right installation you can save hundreds and even thousands of pounds on a yearly basis.

What’s important though is to be proactive and ensure asking all the right questions. For starters, there are two different types of heat pump on the market; air source heat pumps and ground source heat pumps.

Whilst you will save more money with a ground source pump, they are quite a bit more expensive than the air source technology. Air source heat pumps are extremely reliable and are fitted to an external wall of the home. They draw heat out of the air around them and use it in your household.

So let’s take a look at what you should be asking your heat pump installer when he comes round:

Are you MCS certified?

The Microgeneration Certification Scheme (MCS) was set up in order to ensure products and installation complied with the right regulations. With the Government now offering cash payments for generating your own energy, you need to ensure your system and installer is MCS certified or you won’t be able to receive the incentive.

How many air source heat pumps have you installed?

It’s always worth going into the background of a company you deal with, to ensure they’re experienced with installing air source heat pumps. This will give you the trust you need to employ the company.

Do you have customer referrals?

In the same vein as the question above, this also helps you gain trust in their work. Any company worth their weight in salt will be happy to provide you details of previous customers who have had a heat pump installed.

How will you choose the best heat pump for my home?

There are quite a few different heat pumps you could have in your home, with varying sizes and manufacturers. Asking this question will give you a better idea of whether the installer knows what he’s talking about.

How do you plan to deal with legionella issues?

This sounds a lot worse than it is, and simply put, you won’t have to worry about it if the heat pump is operating correctly. Just putting this question to the installer will instantly help, because you’ll know if he’s clued up on the facts.

Legionella bacteria can breed in water between 25C and 45C and can cause illness if breathed in (such as in the shower). The bacteria will be eliminated though if exposed to temperatures over 60C.

What other questions should I ask?

Of course, you can always ask any question to your installer when you’re unsure about a certain aspect of the installation. However, you may want to ask about a warranty with the heat pump, advice on planning permission and how noisy the proposed pump will be.


Facts & Figures You’ll Love To Share

  • With an air source heat pump you can save hundreds of pounds every year on your heating bill.
  • Take advantage of the Government’s lucrative Renewable Heat Incentive linked with heat pumps, which pays out for seven years.
  • Heat pumps are easy to install and will provide major cash savings for over two decades.
  • Energy bills have doubled since 2004, so avoid further increase by installing your own home heat pump.

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Tom Crosswell

I have been managing online projects since 1999 and I'm a experienced marketeer, who is well versed in international brand management, online business strategy and developing long term relationships. Through my academic and professional background I am a specialist in generating online loyalty towards brands. My experience has taught me that ultimately business is about relationships and people. For more information see my Google+ page.